Refund & Returns Policy
Last updated: 01 July 2026 · studymateai.edu.lk
This policy explains when refunds are and are not available on StudyMate AI ("we", "us", "our"), available at studymateai.edu.lk. It applies to credit purchases and any paid exam access. By making a payment you accept this policy together with our Terms & Conditions.
1. We sell digital services
StudyMate AI provides digital study services. When you buy credits, they are added to your account immediately and can be used straight away to generate AI answers, notes and model papers. Because these are digital items that are delivered and consumed instantly, they are not "returnable" in the way a physical product is.
2. Free daily credits
Free daily credits are provided at no charge, reset each day, and have no cash value. They are not refundable and cannot be exchanged for money.
3. Purchased credits
Credits you purchase are non-refundable once they have been used, in whole or in part, because the corresponding AI service has already been delivered.
Purchased credits do not expire, so in most cases you can simply use them later rather than seek a refund.
4. Payment problems we will always fix
If something goes wrong with a payment, contact us and we will put it right — either by adding the credits you paid for or by refunding you. This includes:
- You were charged but the credits were not added to your account.
- You were charged more than once for the same order (duplicate payment).
- You were charged but the transaction failed or was cancelled.
5. Paid exam access
Where an exam carries an access fee, that fee is non-refundable once access has been granted and you have started using the exam's study tools. If access was charged but never granted, contact us and we will grant access or refund the fee.
6. How to request a refund
Email info.studymateai@gmail.com or message us on WhatsApp with: your account email, the order number, the date and amount, and a short reason. We aim to respond within 3 business days.
7. How approved refunds are paid
All approved refunds are credited back to the same payment method used to make the original payment ("the payment-initiated media") — for example, back to the same card, bank account, or wallet used at checkout, via our payment gateway (such as PayHere or Bank Transfer). We do not pay refunds to a different card, account, wallet, or by cash. Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.
8. No refund in these cases
- Credits that have already been used.
- Free daily credits.
- Accounts closed or suspended for breaking our Terms & Conditions (for example, abuse, fraud or sharing accounts) — any remaining credits may be forfeited.
- Dissatisfaction with AI-generated answers alone, since these are provided as a study aid and may not always be perfect (see our Terms).
9. Changes to this policy
We may update this policy from time to time. The "last updated" date above shows the latest version.
10. Contact
Questions about refunds? Email info.studymateai@gmail.com or reach us on WhatsApp.